Challenge:
All users have found a friend

Why?

• Social isolation is a big reason for dropouts
• All students need at least one person they feel safe asking anything to

How to

Communities with mentor chatbots

The chatbot matches the newly signed up student with a user from a mentor list.

Both get a direct message when a new students signs up. Make sure to say hi as soon as possible.

The mentors are typically senior students who have taken the course before, or TAs in the course, or other people involved in the course that you think are good, friendly people 😊

Communities without mentor bots

If you don't use a solution with chatbots, you must do this a bit more manually. Most likely it must include one of the following strategies:

• a general introduction text. Say all questions are welcome to you
• Send direct messages to all users from the onboarded user list
• Skip it and try building a good culture instead

General advice